- Blog
From Inquiry to Delivery: How Our Catering Booking Process Works
Our Catering Booking Process: From First Inquiry to Final Delivery
Planning an event can be overwhelming — especially when food is involved. At Runningmen Catering, we’ve streamlined the catering process to make things easy for HR teams, event planners, and families across Kuala Lumpur and Selangor.
Whether you’re organising a corporate lunch, a wedding reception, or a birthday party, here’s how our booking system works — from your first message to the moment food arrives.
Step 1: Inquiry & Consultation
Start by reaching out through our website, WhatsApp, or phone. You can:
- Share your event details (date, location, type of event)
- Ask questions about our menus or dietary options
- Request a quotation or proposal
We typically respond within 1 business day to guide you.
Step 2: Menu Planning & Customisation
Once we understand your needs, we’ll help you:
- Choose a suitable menu format (buffet, meal boxes, canapés)
- Adjust based on dietary preferences (vegetarian, no beef, etc.)
- Finalise guest count and portion sizing
We also provide recommendations based on event type and location — like whether you’ll need setup staff or just drop-off service in areas like Bangsar or Shah Alam.
Step 3: Confirmation & Payment
When you’re happy with the proposal:
- We’ll send you a formal confirmation with details, pricing, and timeline
- A deposit may be required depending on the event scale
- Final payment is typically due before the event day
We accept multiple payment methods for convenience — including bank transfer, credit card and cash.
Step 4: Preparation & Coordination
Behind the scenes, our kitchen and logistics teams prepare based on your confirmed order.
- Ingredients are prepped 1–2 days before your event
- Food is cooked fresh on the day, packed, and loaded
- Our delivery team plans the best route to your venue in KL or Selangor
We maintain constant communication to ensure nothing is missed.
Step 5: Delivery & Setup
On your event day:
- Meal boxes are delivered directly to your office, event hall, or home
- Buffet catering includes full setup with trays, warmers, utensils, and signage
- Our staff will coordinate with you or your event team on-site
Once done, we clean up or collect any items (if applicable) based on your package.
Why This Process Matters
Clients choose Runningmen Catering not just for our food — but for our efficiency and clarity. Whether you’re a first-time organiser or a seasoned admin, our streamlined booking process removes the guesswork so you can focus on what matters most — enjoying your event.
Ready to Book Catering Without the Stress?
Let’s make it easy — from menus to delivery, we’re here to help every step of the way.
